After-Sales Support

Received the product broken or damaged

Product received damaged, but I have not made commentaries for the carrier
Send your photos to sav@crossliftor.com

Crossliftor will try to negotiate for you a compensation with the carrier, without guarantee. So remember to unpack your packages in front of the carrier and check that everything is in a good condition.

Product received damaged, and I expressed commentaries with the carrier

1. Send your photos to sav@crossliftor.com
2. Crossliftor will return to the carrier
3. After the carrier's response, we will return your goods
4. We will return the broken goods in our warehouses

Order shipped by Crossliftor but not yet received after 72 hours

Order shipped by DHL

1. Access to my order history from my account
2. Select the concerned order
3. You can view delivery information and the tracking number
4. If it's necessary, You can consult the follow-up directly on the DHL website: http://www.dhl.co.uk/en/express/tracking.html 

Order shipped by Dachser or Interpack transport

Contact us by email on sav@crossliftor.com or by phone on 09 86 27 77 30

Lost Products by DHL / Palette lost by Dachser or Interpack

1. Open a claim file with the carrier (we will give you contact details on request).
2. Upon reimbursement from the carrier, we will be able to ship you the lost goods again.

Order Non-compliant

The product doesn't quite suit me and I wish to exchange it

1. You have 15 days after receiving the goods to make your return if it doesn't suit you
2. To request a refund of your merchandise, it must be in perfect condition, in its original packaging, and never been used.
3. Follow the merchandise return procedure from your customer account as explained here: https://www.crossliftor.com/content/19-return-goods
4. Upon receipt of your package in our warehouses:

- if the condition of the product is good = you will be refunded within 48 hours.
- if the condition of the product is not good = you will not be refunded and you will have to pay the shipping costs again to have the product returned to you.

The product is not the one I ordered It was an error of CrossLiftor

1. Send your photos to sav@crossliftor.com
2. Follow the products return procedure from your customer account as explained here: https://www.crossliftor.com/en/content/19-return-goods
3. We send you a return label to give the product to DHL carriers
4. Upon receipt of your package in our warehouses:

• if the condition of the product is good = we send you the right goods within 48 hours
• if the condition of the product is not good or has been used = we will send you the correct product within 48 hours but one a part of the total sum will be retained depending on the condition of the product

Missing part, or product with a manufacturing defect

1. Send your photos to sav@crossliftor.com
2. Crossliftor will return to its supplier
3. After the supplier answers, we will return your goods
4. We will return the goods if it's necessary

Broken Product

My product is broken and is still under warranty

1.  Your product has a warranty? Check out the guaranteed policy here: https://www.crossliftor.com/en/content/21-warranty-products. If that is the case :
2. Send your broken product photos to sav@crossliftor.com
3. Depending on the condition of the product, we will send it back to repairs or we will exchange it for you

My product is broken but no longer under warranty

1. Unfortunately, we can not exchange or repair it anymore. Don't hesitate to let us know at sav@crossliftor.com