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General terms and conditions of sale

Delivery & Shipping

Orders under 500kg are generally shipped within 2 to 4 business days maximum after receipt of your payment for products in stock (products out of stock are indicated on the product sheet on our website). The standard shipping method is DHL (for packages under 50kg) or Dachser (for packages over 50kg). For orders over 500kg, the goods are generally shipped with Interpack between 3 and 7 business days.

For orders below 500€, delivery will be made in one go, upon receipt of all products in stock. For any order over 500€, if the totality of the products is not in stock, a partial shipment will be made with the available products and a second shipment will be made as soon as the products are restocked, without extra charge.

Delivery with Dachser and Interpack is always made by prior appointment. The carrier will contact you by telephone before delivery of your order to define a time slot (and under no circumstances a specific time). If you are not present on the day of the delivery on this time slot, you will be charged for representation and parcel guarding costs, which can be up to 100% of the amount of the shipping costs already paid. In this case, you will have to pay these costs before the delivery.

Shipping fees include packaging, handling and postage. They may contain a fixed part and a variable part depending on the price or weight of your order, as well as the destination of the package. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

The customer remains solely responsible for any claims and reservations with the carrier. Any damage found must be notified on the carrier's receipt. Attention, the mention "subject to unpacking" will not be accepted. After 48 hours, upon receipt of goods, no claim will be accepted if it has not been made by registered letter with acknowledgement of receipt. Any delay in delivery, of our shipments handed over to the carriers on the scheduled date, shall not give rise to compensation or cancellation.

The delivery time of the goods operated by the transporters can go from 2 to 4 days for France and up to a week for Europe. In case of longer delays, CrossLiftor cannot be held responsible for delays caused by the transport companies.

The carrier is responsible for delivering the goods to your door. He is not required to bring the goods into your room or upstairs. This is your responsibility.

Delivery times are governed by articles L.216-1 to L.216-3 of the Consumer Code.

Terms of payment

The payment of the purchases is carried out with the order by Visa and MasterCard, PayPal as well as iDeal (for the dutch market). Payment can also be made by bank transfer. We keep the stock for a period of 5 days, after this period, we reserve the right to cancel the order and reassign the reserved products in stock. 

The cardholder must keep a copy of the transaction records, as well as the merchant's policies and rules. The user is responsible for maintaining the confidentiality of his or her account.

Payment data is exchanged in encrypted mode using the HTTPS protocol.

Return / Exchange

The product you have received does not correspond to you. It is an error on your part, in this case the return delivery costs are at your expense. It is an error on our part (order preparation, product description on our website, manufacturing defect) in this case the return shipping costs are charged to CrossLiftor.

  • - You have 30 days to return your product to us and request a refund or a credit note.
  • - The refund procedure can take up to 7 working days after receipt of your package.
  • - If the transport is at our charge, we will organize with you a pick-up date for the package. Otherwise, the choice and the amount of the carrier will be at your charge.

Fraud

The customer relating to any attempt to usurp discount coupons would have his order cancelled and risk financial penalties and legal consequences.

In case of refusal of payment following a payment in several times by credit card, the implementation of a payment order with the competent courts will be carried out by our collection service.

We do not send our goods on a cash on delivery basis, and we reserve the right not to execute an order if the customer presents a financial risk. Ownership of the goods remains ours until full payment of the amount due.

Any delay in payment will result in the invoicing of fees and agios at the rate in force at the date of delivery.

Late payment interest will be charged at the rate of 2%, per month of delay, after the first notice of default.

We reserve the right to take back the goods, without any prior formality, upon request. Unless a postponement is granted by us, failure to pay for the invoiced goods on the due date will result in the immediate payment of the outstanding amount, regardless of the method of payment initially granted.

In the event of litigation or dispute, the only competent jurisdiction will be that of the Commercial Court of Aix en Provence, France.

Any order placed by our customers, implies on their part, the knowledge and acceptance, full and entire, of our conditions of sale.

Website content

This section includes: the general structure of the Site, the graphic charter, all the contents published on this Site (images, articles, photos, logos, brands, videos, interviews, sounds, texts, databases, newsletters...).

This content is protected by the legislation in force in France, about intellectual property and in particular copyright, neighboring rights, trademark rights, image rights, etc. Any representation and/or reproduction and/or total or partial use of this Site and its Content, by any process whatsoever, is strictly prohibited, for any reason whatsoever, without the prior and express authorization of Rouge Affaire Sud, is prohibited and would constitute an infringement punishable in particular by articles L335-2 and following of the Intellectual Property Code, and/or an act of unfair competition and/or an act of parasitism likely to engage the responsibility of the persons who engaged in it.

Our products may be removed or modified during the year, without prior notice from us. The photos in our catalogs, and all other media, are not contractual.