A product is missing when I receive my order

First, look at the delivery note that was sent to you by email and that you can find in your order history.

If the product is not listed on the delivery note : it is because it was not in stock and the date of restocking is indicated in the history of your order.

If the product is listed on the delivery note and you have not received it : go to the details of your order from your account and click on the button "Add new incidence". Remember to specify if you have made a reservation with the carrier and under what conditions the package or pallet was. Ideally, attach a photo of the condition of the parcel / pallet.