My product is faulty or has become unusable

Go to your account, under the ‘Warranties’ section. You will see the expiry date next to the product in question. If the product is still under warranty, go to your order history and click on the ‘Make a claim’ button to open a warranty claim. Please remember to attach a photo or video of the problem so that we can examine it properly.

If the manufacturing defect is confirmed and the product is still under warranty, we can either repair the product remotely, send someone out to repair it, or replace the broken part or even the entire product, depending on the damage.