My order has been dispatched but I still haven't received it

Go to your account, click on ‘My orders’ and then click on ‘Details’. You will find out more about the status of your order and you will find your tracking number and a link to the carrier's website. All the information is provided there, but if not, please contact us.

If the order is shipped by Chronopost, you should receive an email and/or text message with the delivery information. 

If the order is shipped by another carrier, the transport company will contact you to arrange a delivery date and time slot. This may take between 2 and 5 days after the date of dispatch from our warehouses.